Posts Tagged like

Google +1 : FB ‘like’ spin-off or search evolution?

Google is taking the biggest step towards its own social network (without actually building its own social network) then it has ever dared to with the “+1″ button release. As much as it appears to be a copycat of Facebook “Like” that’s already become a web standard, Google’s biggest selling point for this feature may be the ability for users to filter search results into something more manageable. The +1 icon will start to appear throughout Google’s search engine allowing you to instantly review what you have just read. To recommend something, all you have to do is click +1 on a webpage or ad you find useful for the +1’s to then start appearing in Google’s search results. (See demonstrative illustration below)

Google, explain it In their own words by saying “for example, you’re planning a winter trip to Tahoe, Calif. When you do a search, you may now see a +1 from your slalom-skiing aunt next to the result for a lodge in the area”. You will be able to control items you’ve +1′d and you’ll be able to share pages with everything you’ve +1′d also, but remember that anything (and EVERYTHING) you’ve +1′d can show up in Google’s search results for all to see. Of course, at the end of the day, search is still the one place where Google dominates. Enhancing search to make the results more relevant is central to Google’s strategy. So undoubtedly this will take off, however, not without its obstacles.Obstacle 1. Google said it plans to work with Web sites to get +1 buttons on those sites the same way that Facebook’s ‘like’ buttons appear. Until that’s part of the equation, +1 is an incomplete tool. People want to recommend sites that they’ve visited and like – not the ones they found in search results as they have yet to formulate their opinion of said site at that point.

Obstacle 2. Facebookers have shown to love “liking” a site/email etc as they know it’s like telling their friends and acquaintances that they’re happy to promote that site or email article or video etc, without having to justify why into context. For me, my friends know that I’m a digital geek so a “like” from me, the person they know (and see as reputable… well maybe not) on means something to them (I hope). Moving this logic over to people around the Internet who I don’t know putting their “+1″ stamp on my search topics, it doesn’t do much for me.

Overall, as Google’s answer to the “like” button +1 was an inevitable catch up move. We can’t always be the first to market with concept, though I can’t help but think it would have been better if it had been rolled out as a button on individual web pages, instead of on the results pages. Given all of the other enhancements that Google has done to get Web searchers out of the results page and into the sites they’re seeking out, it doesn’t seem that users will really get to know +1 right away.

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Email vs. Social Media – it’s not about brand loyalty

Like this, like that, follow me, follow us, become a fan. These are without a doubt some of the most commonly used phrases at the moment. So why should I? What’s in it for me? Am I simply in love with the brand or is there a hidden agenda to that twinkle in my eyes when I engage with your brand.

The general deception to digital marketers is that consumers are simply showing their commitment to the brand while paying the full price for their products. We as marketers tend to think that our like’rs and followers would never dare to purchase or ‘like’ a competitor brand. Oh no, not a chance of that, this is a truly monogamous and stable relationship and as long as you regularly feed them great thought pieces with bog standard prices they will stick to your brand like glue.

I think not…

This is often a sad, mostly one sided and extremely fickle relationship. Most followers, fans and like’rs would simply snap up the first money off coupon, voucher code deal or sale offer from a competitor brand without a second thought. But please don’t be heartbroken. Human nature is not something new to us. Taking into account the current financial Loyaltyclimate and the daily dose of fear that the media strikes into our hearts the simple truth of it is this. Consumers want the best deal, and an incentive to buy your brand.

There are millions of brands, bands, celebs and sporting icons that can be like’d or followed. As a brand promoter your prospective like’rs and followers are not hoping to see your next Facebook post or tweet unless there is some form of reward in it for them. The number of users who ‘like’ your Facebook page or ‘follow’ your Twitter page rarely relates to high percentage of revenue generated from a tweet or status update. Maybe this will be the case in future but were not quite there yet.

2010 may have been the year of social media but it was not at all the year of social commerce. Well… Maybe for Mr Zuckerberg it was.

In short, email is statistically growing larger and faster globally than Facebook or any social sites (fact). Consumers still prefer engaging with their favourite brands in emails and are more likely to impulse buy or convert a sale from a tailored, targeted email broadcast. We all enjoy the mystery behind receiving a tailored email packed full of offers and products that we might ‘like’ from a brand that we have specified our permissions and preferences with.

Email vs. Social Media, no contest and possibly a different ball park altogether.

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